Laminar Solutions ("we", "us", "our") provides marketing services to plumbing businesses in Australia. This policy explains what personal information we collect through this website, why we collect it, and how we handle it.
By using this website or submitting a form, you agree to the collection and use of information in line with this policy. If you don't agree, please don't submit your details to us.
Who we are
Laminar Solutions
ABN 14 514 744 725
Sydney, Australia
What we collect
When you enquire, book a call, or fill in a form on this website, we may collect:
- Your name
- Email address
- Phone number
- Business name and location/service area
- Any other information you choose to give us in a form field or during a call
We don't collect sensitive information (such as health or financial details) through this website, and we ask that you don't include it in any form field.
How we collect it
- Forms and the booking calendar on this website
- Lead forms submitted through Facebook or Instagram ads
- Direct contact: phone, email, or during a booked call
Why we collect it
We use your information to:
- Respond to your enquiry and book a call with you
- Deliver our services if you become a client
- Send you relevant follow-up emails or SMS messages about your enquiry or our services
- Improve our website and offer
We don't sell your personal information to anyone.
Cookies and advertising
This website uses the Meta (Facebook) Pixel. It allows us to measure how effective our Facebook and Instagram ads are, and to show relevant ads to people who've visited this site. Meta may set cookies on your device as part of this. You can control how Meta uses your data through your Facebook Ad Preferences, or by adjusting your browser's cookie settings.
Where your information is stored
We manage enquiries, bookings, and follow-up communication through GoHighLevel, a third-party customer relationship management (CRM) platform. GoHighLevel stores and processes data on our behalf, including on servers located outside Australia. By submitting your details, you consent to this information being handled by GoHighLevel under their own privacy and security practices.
We take reasonable steps to keep your information secure and only give our team access where it's needed to respond to you or deliver our services.
Who we share it with
We share personal information with:
- GoHighLevel: our CRM and communications platform
- Meta Platforms, Inc.: for ad performance tracking, as described above
We don't share your information with anyone else unless we're required to by law.
Marketing communications
If we send you marketing emails or SMS messages, every message includes a way to opt out. You can also contact us directly to be removed from our list at any time.
Accessing or correcting your information
You can ask us what personal information we hold about you, or ask us to correct or delete it, by contacting us using the details below. We'll respond within a reasonable time.
Complaints
If you have a concern about how we've handled your personal information, please contact us first so we can try to resolve it. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with an updated date at the top.
Contact us
If you have any questions about this policy or your personal information, contact us at: